I really like to help people learn and get ahead, so when I see information that can help others, I just have to write and speak about it. Somehow that “hobby” has driven me to write 27 books published by Macmillan and J Wiley press.
My books have sold approximately 3,000,000 copies and have been translated into 19 languages for countries ranging from South Korea to Romania. Four titles became international best-sellers. And the book “Balanced Scorecards and Operational Dashboards with Microsoft Excel” has earned a five-star rating on Amazon and has been the #1 rated book on Balanced Scorecards and dashboards multiple times. What’s amazing to me is that it has been, with the exception of a few nights on deadline, a tremendous amount of fun!
How to use data and digital marketing to create lifetime customers
Connect is the marketer’s guide to remaining relevant, effective, and successful in the new digital marketplace.
This book outlines the massive paradigm shift currently taking place within the industry and provides the insight and perspective marketers need to stay on board. Readers will find guidance toward reaching a customer base that sees marketers as an unnecessary annoyance, and strategies for engaging those customers at key points throughout the marketing lifecycle. The book’s scope encompasses both digital and real-life avenues, discussing the new ways of thinking and the new tools and processes that allow marketers to function in the tough new world. Connect is published by J Wiley.
- Discover the technology and processes that allow marketers to remain relevant
- Craft a personal, relevant, and accessible message that engages the modern customer
- Keep in touch throughout the customer’s life cycle, both online and offline
- Link digital goals and metrics to business objectives for a more relevant strategy
Based on years of experience, these step-by-step methods will help you develop Balanced Scorecards and operational dashboards that drive strategic execution and operational performance. This book continually ranks #1 or #2 on Amazon for Balanced Scorecards and Excel dashboards. Published by J Wiley.
If you have purchased the first or second editions of this best-selling book you may download the example Excel files here,
The example files are the same for both books, however, the second book has an additional chapter, so the chapters numbers are different by one.
“Balanced Scorecards and Operational Dashboards with Microsoft Excel” will show you step-by-step how to:
- Write a strategic Destination Statement that clarifies your vision
- Build a Strategy Map illustrating strategic objectives and the causal links that drive success
- Map operational processes to identify leverage points with the greatest impact
- Identify the “critical few” metrics that drive and measure success
- Gain buy-in with Tactical Action Plans and Implementation Plans
- Build impressive dynamic Excel scorecards and dashboards with just spreadsheet functions
- Build powerful charts and analyses that aid business decisions
- Develop Balanced Scorecards that are easy to maintain, secure and portable
A few of my previous books published by Macmillan are,