Books

I really like to help people learn and get ahead, so when I see information that can help others, I just have to write and speak about it. Somehow that “hobby” has driven me to write 27 books published by Macmillan and J Wiley press.

My books have sold approximately 3,000,000 copies and have been translated into 19 languages for countries ranging from South Korea to Romania. Four titles became international best-sellers. And the book “Balanced Scorecards and Operational Dashboards with Microsoft Excel” has earned a five-star rating on Amazon and has been the #1 rated book on Balanced Scorecards and dashboards multiple times. What’s amazing to me is that it has been, with the exception of a few nights on deadline, a tremendous amount of fun!

Connect! – the marketer’s guide to becoming more relevant, effective, and successful within the new marketplace.

Connect!
How to use data and digital marketing to create lifetime customers

Connect is the marketer’s guide to remaining relevant, effective, and successful in the new digital marketplace.

This book outlines the massive paradigm shift currently taking place within the industry and provides the insight and perspective marketers need to stay on board. Readers will find guidance toward reaching a customer base that sees marketers as an unnecessary annoyance, and strategies for engaging those customers at key points throughout the marketing lifecycle. The book’s scope encompasses both digital and real-life avenues, discussing the new ways of thinking and the new tools and processes that allow marketers to function in the tough new world. Connect is published by J Wiley.

Discover the technology and processes that allow marketers to remain relevant
Craft a personal, relevant, and accessible message that engages the modern customer
Keep in touch throughout the customer’s life cycle, both online and offline
Link digital goals and metrics to business objectives for a more relevant strategy

Balanced Scorecards and Operational Dashboards with Microsoft Excel

Based on years of experience, these step-by-step methods will help you develop Balanced Scorecards and operational dashboards that drive strategic execution and operational performance. This book continually ranks #1 or #2 on Amazon for Balanced Scorecards and Excel dashboards. Published by J Wiley.

“Balanced Scorecards and Operational Dashboards with Microsoft Excel” will show you step-by-step how to:

Write a strategic Destination Statement that clarifies your vision
Build a Strategy Map illustrating strategic objectives and the causal links that drive success
Map operational processes to identify leverage points with the greatest impact
Identify the “critical few” metrics that drive and measure success
Gain buy-in with Tactical Action Plans and Implementation Plans
Build impressive dynamic Excel scorecards and dashboards with just spreadsheet functions
Build powerful charts and analyses that aid business decisions
Develop Balanced Scorecards that are easy to maintain, secure and portable

A few of my previous books published by Macmillan are,